Web Hosting Gold Coast

Three plans, billed annually: the Standard plan for basic websites is $640 a year, the Ecommerce plan for online stores is $890 a year, and the Enterprise plan for large and busy sites is $1680 a year. Every plan includes the server, updates, daily backups, monitoring and everyday support; Enterprise adds 30GB of disk space, priority support and more server resources. Plans are paid in advance for 6 or 12 months, renew automatically and need 30 days notice to cancel. Extra disk space is $150 a year for every 5GB, and we will talk to you before charging it. The pricing table above has the full inclusions, and the Hosting & Support Pricing PDF below has the fine print.

Yes. We run and monitor our own WordPress cloud servers on Amazon Web Services and Vultr in Sydney. Nothing is resold from a third-party host, so we have full access to fix problems and tune performance without waiting on anyone else.

Every site is backed up automatically on a daily and a weekly schedule to a separate remote server, so a backup is never lost with the site it belongs to. If something goes wrong we restore to the last known good copy, and you can ask for a copy of your backups at any time.

Everyday support is included: keeping WordPress, the theme and plugins updated, fixing something that has stopped working, adding content, changing settings and answering questions. New pages, new features, redesigns and large content jobs are quoted separately as small projects. If a request sits on the line we tell you before we start.

Email support@thriveweb.com.au, which goes straight to the support team, or call the office on (07) 5535 0063 and we will put you through to the right person.

Yes. Outside office hours an after-hours call centre answers the phone and forwards urgent problems, such as a site being down or compromised, to the on-call member of our team. Non-urgent requests are picked up the next business morning.

Yes, we migrate sites from other hosts regularly. Migration is a one-off job with a fee, quoted once we have seen the site. We copy it across, test it, switch the domain and keep the old host live until the new one is proven, so there is no downtime for visitors.

More than 600 WordPress sites at any one time, from small business brochure sites to busy online stores. That volume is why our team recognises most problems quickly: we have usually seen them before.

Our main servers are in Sydney, which is the right place for an Australian audience. For sites with overseas customers we can host closer to them or add a content delivery network so pages load quickly everywhere.

Yes. We have managed sites through large traffic spikes and ongoing high volumes, with server upgrades, caching, and code and database optimisation as needed, backed by real-time monitoring and after-hours phone support.

Expert support first: a team that knows WordPress and, ideally, your site. Then server speed and location, how backups are done and where they are kept, how security updates are handled, and what happens after hours. Price last, because a cheap host costs more the first time something breaks.