NDIS
Website Design

It depends on the number of services and regions, whether you need Easy Read versions, referral forms and integrations, and how much of the content we write. Every project starts with a written scope and a fixed quote, so you know the price before we begin. A small provider with a handful of services is a very different project from a multi-region organisation, and the quote reflects that.

Most NDIS provider websites take six to ten weeks from the first meeting to launch. Content is the usual reason projects run long, so we write it with you rather than waiting for it, and we build the site in stages you can review as we go.

There is no law that names a specific standard for a provider website, but the NDIS Practice Standards expect information to be accessible to participants, the Disability Discrimination Act applies to websites, and participants and their families will judge you on it in the first ten seconds. We build to WCAG 2.1 AA as standard and test it, and we add Easy Read versions of the key pages where your participants need them.

Easy Read is a way of presenting information in short sentences, plain words and supporting images for people with intellectual disability or low literacy. The NDIS itself publishes Easy Read versions of its documents. If your participants include people who need it, an Easy Read summary of your services, how to contact you and how to complain is worth having, and we can produce it.

Your registration groups and the services within them, how participants can give feedback or make a complaint, your privacy policy, and clear information about your services and who they are for. The NDIS Practice Standards and the Quality and Safeguards Commission expect this to be easy to find, and auditors do look at the website. We build those pages as part of every registered provider site.

No, but it changes the message. Unregistered providers can work with self-managed and plan-managed participants, so the site should say that plainly and explain how invoicing works for each. Being clear about it builds trust; hiding it does the opposite.

Yes, and it should. We build a referral form with the fields your intake team needs, nothing more, that a support coordinator can complete in a couple of minutes, with instant notification to your team. For larger providers we connect it to your client management or CRM system so referrals are not re-keyed.

Yes. Most of our NDIS clients are across South East Queensland, including Brisbane, Ipswich, Logan and the Sunshine Coast, and we work with providers in regional Queensland, New South Wales and Victoria. Projects run by video call and a shared project board, so distance makes no difference to the result.

Yes. Most NDIS searches include a service and a location, such as “support coordination Logan” or “SIL provider Gold Coast”, and participants and support coordinators use them to build a shortlist. We structure the site with a page per service and per region so it can rank for those searches, and our SEO team can keep building on that after launch.

Yes. Every site is designed from scratch around your services, your people and your participants. We use your photography wherever consent allows, write the copy in your voice with you, and avoid the stock imagery that makes so many provider websites look identical.

We do, if you want us to. Our hosting and support plans cover the server, security updates, daily backups and help with changes, and we train your team so updating services, staff and news is something you can do yourselves.